Return & Refund Policy

We want you to feel confident shopping with AVORIII. If you are not completely satisfied with your purchase, please review the policy below.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To begin a return, please contact our customer support team before sending anything back. Returns sent without prior authorization may not be accepted.

After your return request has been approved, we will provide the return instructions and the applicable return address.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery
• Be unworn, unused, unwashed, and undamaged
• Be in its original condition
• Include the original tags, accessories, and packaging
• Be accompanied by valid proof of purchase

Items showing signs of wear, washing, alteration, damage, stains, odors, missing tags, or improper use may not be accepted.

How to Request a Return

Please email service@bigsaleeee.com and include:

1. Your full name
2. Your order number
3. The email address used to place the order
4. The name of the item you wish to return
5. The reason for the return
6. Clear photos or videos if the item is damaged, defective, or incorrect

Our customer support team will review your request and normally respond within 24–48 business hours.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue.

Please provide clear photos or videos showing:

• The complete item
• The damaged, defective, or incorrect area
• The product label or SKU, when available
• The shipping package and shipping label

Once the issue has been verified, we will offer an appropriate solution, which may include a replacement, refund, or another resolution depending on the circumstances.

If the return is required because of an error by AVORIII or a verified product defect, we will provide instructions regarding the applicable return shipping costs.

Non-Returnable Items

The following items generally cannot be returned:

• Items returned more than 30 days after delivery
• Items that have been worn, washed, altered, used, or damaged after delivery
• Items without their original tags or packaging
• Personalized or custom-made products
• Underwear, lingerie, swimwear, and other intimate products where the hygiene seal has been removed
• Personal care products that have been opened or used
• Gift cards
• Items clearly marked as “Final Sale” on the product page

Discounted items may still be returned unless they were clearly marked as “Final Sale” at the time of purchase.

Return Shipping Costs

For returns based on personal preference, incorrect size selection, or a change of mind, the customer is responsible for the return shipping cost.

Original shipping charges and express shipping fees are non-refundable unless the return resulted from an error by AVORIII.

We recommend using a trackable shipping service and retaining the shipping receipt until your return has been completed. AVORIII is not responsible for return packages that are lost or damaged in transit.

Exchanges

We do not guarantee direct exchanges because product availability may change.

The fastest way to receive a different size, color, or product is to request a return for the original item and place a new order after your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear after it has been processed.

Processing times may vary depending on your bank, card issuer, or payment provider.

Refunds apply only to the approved returned merchandise. Original shipping charges, express shipping fees, customs duties, taxes, and return shipping costs are generally non-refundable.

Late or Missing Refunds

If your approved refund has not appeared after 10 business days:

1. Check your bank or payment account again.
2. Contact your card issuer or payment provider, as processing may take additional time.
3. Contact us with your order number if the refund is still missing.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible after placing it.

We will try to accommodate your request, but cancellation or modification cannot be guaranteed once the order has entered processing or has been shipped.

If the order has already shipped, you may request a return after receiving it, subject to this policy.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, the original shipping cost and any return-related carrier fees may be deducted from the refund.

If you request reshipment, additional shipping charges may apply.

Consumer Rights

This policy does not limit any mandatory consumer rights that apply under the laws of your country or region.